Columbia University Support Technician (Crestron - A/V) in New York, New York

Position Information

Job Title

Support Technician (Crestron - A/V)

Job Code Title

Job Requisition Number



1617- CIT Service Desk



Job Type

Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week


Job Family

Technical / Information Technology

Salary Grade


Salary Range

Advertised Summary Job Description

Reporting to the Manager, Classroom & Academic Computing; the Support Technician will assist with support, maintenance, user training, operation, documentation and security of AV/IT systems located in campus-wide learning environments, conference rooms, & specialty rooms. Position is Monday-Friday from 9am-5pm but hours and weekly schedule will vary (weekend hours will be based on project and system needs).


  • Provides excellent customer service and maintain good relationships with clients and department/school administration.

  • Support and maintenance of AV/IT systems to include computer hardware, digital and analog media presentation systems, audio visual hardware and software, audio engineering and configuration of audio DSP technologies, network enabled devices, digital signage, conferencing technologies, lecture capture technologies and related equipment located in existing facilities.

  • Provides technical support locally, remotely, and via the telephone.

  • Provides Level 1-2 support for the IT Service Desk.

  • Provides support for other teams as needed.

  • Responds, records, and communicates pertinent technical information via the incident management system and responds to system alerts for multiple hardware/software issues.

  • Provides event production support for special events.

  • Provides regular weekend support based on customer needs.

  • All other duties as assigned.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant

  • Bachelor's degree and/or its equivalent required.

  • Minimum 3-5 years' related experience.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant

  • Knowledge of AV/IT Systems including hardware, software and system integrations including Crestron DMPS control systems and Crestron Fusion RV.

  • Knowledge of server-client system hardware, software and integrations.

  • Ability to move or lift items weighing up to 75 pounds.

  • Completes work on time and to expected standards. Must be self-motivated and detail oriented.

  • Must be willing to work flexible hours including nights and weekends.

  • Ability to work effectively with internal and external personnel.

  • Ability to communicate technical information to non-technical users.

  • Ability to work weekend and off-hour work when necessary.

Special Instructions

Preferred Qualifications

  • InfoComm CTS.

  • Crestron DM Certified Technician (DMC-T or DMC-T4K).

  • Crestron CTI-Fusion-I.

  • Knowledge of Lecture Capture, Streaming Media and Video On Demand systems including Kaltura, Mediasite, Echo360, etc.

  • Knowledge of Cisco Unified Communications systems.

  • Familiarity with Shure, Sennheiser, Revolabs, Biamp, Crown hardware and software including Dante.

  • Basic understanding of network protocols and configurations.

  • Previous experience in higher education.

  • Basic understanding of PC, Mac, & printer hardware and software.

  • Microsoft MTA, MSCA or MCSE

  • Cisco CCENT

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with:

HIPAA Compliance training required

No Response

Participation in Medical Surveillance required

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What type of posting? Is this a waiver request?

Standard Posting

Requisition Open Date


Requisition Close Date

Open Until Filled

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