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The Walt Disney Company Training Specialist, Digital in New York, New York

The Sales Operations team is responsible for the development and administration of system roll-outs, defining and deploying unified training, and business and client service processes across Disney Advertising Sales. The Learning & Development arm is tasked with providing an exceptional and thorough training experience to each new hire, in an effort to both drive and maintain revenue for the organization.

  • Bachelor’s degree

  • Minimum 3 years of related experience in Advertising Operations

  • Proven leadership & problem solving skills

  • Proven commitment to training & learning

  • Superior project management skills

  • Desire to Learn

  • Project Management experience

  • Desire to Teach Project Management experience

  • Superior written & verbal communication skills

  • Ability to work independently

  • Ability to steward a team through a project

  • The Training Specialist (Digital) will help deploy new-hire training to Planners and Account Managers, inclusive of a number of systems and processes, with concentration on the digital new hires.

  • New Hire Training-Lead and Manage the systems training & deployment for all Digital Planners and AMs

  • OP1/GAM-Thorough knowledge of Disney Ad Sales Digital System of record, how it works, best practices, and a firm understanding of the functions that that Planners and AMs need to perform in order to do their job efficiently and effectively.

  • IT/System Enhancements: Serve as a liaison with IT team and participate in the development and release of any new enhancements that impact our team’s workflow

  • Process & Systems: Serve as a point of contact/liaison with the Process & Systems team to help identify areas of opportunity that will enhance Global Ops Training program

  • Project Management: Identify needs in the business and take initiative to steward self and/or team to a solution; Participation in ongoing Learning & Development initiatives that support the Global Ad Operations team;

  • Vendor Relationship Management-Establish & Maintain rapport with Digital Ad Vendors; collaborate with those teams to ensure efficacy of all training materials & any potential system enhancement deployments

  • New Material Creation & Maintenance- Assist in the design and creation of training curricula, manuals, online learning modules and course materials; Update training content and materials over time to ensure their relevance and usefulness

  • Service Level Agreements – Partner with the Linear Operations teams, as well as the Systems & Process team to train & deploy the Digital Global Ops SLAs to all new employees.

  • Proactive and Creative Problem Solving – Responsible to identify patterns and trends within campaign management and develop solutions proactively to improve training practices and decrease potential of errors with new employees

  • Performance Measurement: Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

  • Relationship Management-Serve as a conduit between Ops Leaders and Management and new hires; able to effectively communicate any issues that arise during training, particularly around retention of materials;

  • Training-Participate in training initiatives to say apprised of the latest systems, organizational developments, and sales initiatives that ultimately impact deliverables to our team; Coordinate or perform administrative functions necessary to deliver and document training programs; Execute learning via instruction, discussion and/or demonstration for both new hires and current personnel.

Basic Qualifications :

TBD

Required Education :

  • Bachelor’s degree

Preferred Education :

  • Minimum 3 years of related experience in Advertising Operations

  • Proven leadership & problem solving skills

  • Proven commitment to training & learning

  • Superior project management skills

  • Desire to Learn

  • Project Management experience

  • Desire to Teach Project Management experience

  • Superior written & verbal communication skills

  • Ability to work independently

  • Ability to steward a team through a project

Company Overview :

English

Job ID: 729278BR

Location: New York,New York

Job Posting Company: Direct-to-Consumer and International

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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