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Wheels Up Partners LLC Vice President of User Experience in New York, New York

Wheels Up is a leading private aviation company that delivers a total aviation solution for 9,000+ members and customers throughout North America. We offer three membership options—Connect, Core, and Business—that significantly reduce the upfront cost to fly privately and enable a member to book a private plane as easily as an Uber or an Airbnb. Additionally, we provide comprehensive aircraft management and whole aircraft sales services for current and prospective plane owners.

Wheels Up gives members access to one of the world’s largest owned and managed fleets of private aircraft, totaling over 300 planes—as well as a fleet of 1,250+ Wheels Up-approved partner aircraft ranging from Light to Large-Cabin Jets. All members can also attend exclusive events and take advantage of a suite of hospitality, lifestyle, and retail benefits from some of the world’s preeminent brands.

In August 2019, we completed a Class D equity raise, giving us an enterprise valuation north of $1.1B. In January 2020, we entered into a groundbreaking partnership with Delta, which involved our company combining with Delta Private Jets to expand our fleet and offer guaranteed nationwide coverage—and which has enabled us to provide unparalleled experiences across private and commercial air travel. We also acquired our longtime partner Gama Aviation in March 2020, making us the largest Part 135 operator in the US and one of the largest private aviation operators and aircraft management companies in the world.

These developments, coupled with our previous acquisitions of Avianis, a leading tech company that has accelerated the development of our next-level digital platform, and TMC, the leading light jet charter wholesaler in the US, have made Wheels Up one of the fastest-growing and most innovative private aviation companies in the industry, capable of fulfilling any flight need.

At Wheels Up, we are realizing our vision of making private flying and the accompanying lifestyle accessible to millions of individuals, families, and businesses in the U.S. and around the world.

Wheels Up is seeking a Vice President of User Experience to help redefine the future of private aviation and help transform Wheels Up into the industry’s premier, full-service, private aviation solution. This role reports to the Chief Product Officer and is New York location only.

The Vice President of User Experience will lead all aspects of the user experience and partner with product and design to create a unified UX vision for the company, implement the guidelines, tools and processes to support UX, and drive successful execution of UX across the product portfolio.

The ideal candidate will be both an analytical and creative thinker who is able to grasp user needs and solve problems.

  • Create and implement the guidelines, tools and processes required to establish and scale great UX within the product organization and promote UX culture across the organization.

  • Understand and engage with customers and stakeholders on comprehensive set of topics, including strategy, roadmaps, and user journey performance.

  • Collaborate with a team comprised of product managers, engineers, designers, and marketing to envision and iterate a highly desirable, technically feasible and economically viable UX vision.

  • Collaborate with product and design teams to co-concept design solutions that meet business goals and delight our users.

  • Partner with Product teams to integrate and prioritize UX requirements into product roadmaps.

  • Setup customer research and user testing (e.g., customer and staff panels, personas, analytics).

  • Participate in key sprints and product reviews in partnership with the Product Manager(s).

  • Develop guidelines or best practices for designing customer journeys (continuously updated playbook).

  • Keep abreast of competitor products and industry trends

  • 10+ years of applied UX/UI design experience and 8+ years of design leadership.

  • Experience developing and leading a UX design and research function. Experience with organizational thought leadership and promotion of UX culture a plus.

  • Experience in design-thinking or other structured innovation methodologies, with a proven ability to set up the right systems, tools, processes and guidelines to scale a superior UX design across a large engineering team and product set.

  • Strong user experience (UX/CX) and design sense, with a record of building great products, with a strong online portfolio detailing UX thought process and prototypes

  • Ability to think like a customer and see our experiences through a user-centric view.

  • Detail-oriented, self-starter who is comfortable with starting and evolving process and is comfortable working through process ambiguity

  • Well-developed strategic-thinking skills, with the ability to excite and lead others in a highly collaborative environment.

  • Ability to clearly articulate design decisions visually, verbally, and in writing to other members of the product team and stakeholders

  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations.

  • Hands-on capabilities, and proven experience in gathering and transforming user experiences.

  • Understanding of customer transactions and communication, marketing, operational work flows, as well as development methodology for a complex multi-business products. Understanding of the aviation and/or hospitality industries a plus.

  • Top notch written, visual and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle and handling sensitive customer escalations.

  • Proficient in prototyping software (Sketch, UXPin, Balsamiq, etc.)

  • Knowledge of HTML/CSS; JavaScript is a plus

  • College degree in visual communication, design or relevant field

Street: 220 West 42nd Street