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Public Consulting Group Finger Lakes Deputy Regional Team Manager in New York

Overview

New York State has a team of staff to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative is to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team supports the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. NYS contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.

Responsibilities

As a Deputy Regional Team Manager you'll execute the day to day operations of the Contact Tracing Initiative in your area ensuring that the leadership team in each county is supported and the teams are well staffed, engaged and effective. The Initiative’s work will be carried out by a number of team supervisors who in turn manage a group of Contact Supervisors working remotely.Each team is collectively responsible for working with the Local Health Department to connect with contacts of COVID-19 cases and maintain communication and connecting contacts with various services (including social support structures, testing, clinical care, etc.).The Deputy Regional Team Manager reports to the Regional Manager for your respective Region.

Your responsibilities will include:

  • Managing a group of Team Supervisors on a daily basis; including conducting weekly 1:1 performance and progress meetings with each leader

  • Hiring, leading, training and establishing a high performing team and handling any performance issues appropriately

  • Providing oversight and approvals for shift management ensuring adequate staffing each day; this includes handling weekend staffing, vacation requests, sick leave and overtime

  • Being accountable for reaching and reporting metrics outlined in the plan by Regional Manager

  • Providing oversight and guidance for identifying and tracking Contact Tracing staff progress to daily and weekly goals

  • Implementing consistency in approach across the management team through ensuring the Team Supervisors are conducting regular quality assurance checks and addressing data integrity issues on a timely basis

  • Serving as a point of escalation for the Team Supervisors and Contact Tracers and escalate issues from the team to local health departments, regional DOH offices point of contacts or Regional Manager,

  • Communicate any process changes or new instructions to the team as appropriate

  • The position is considered full time with a 6 month engagement expected and the possibility to extend as needed. Employment is contingent on completion of a background check by NY State.

  • The Virtual Contact Center is open 7 days a week, until 8pm.

Qualifications

  • Current NYS residency

  • A minimum of a Bachelors degree or equivalent professional qualifications and/or

  • At least five years of experience with the supervision of staff ideally in clinical medicine and/or public health

  • Experience leading remote staff and/or in a complex environment would be a plus

  • A flexible, adaptive and composed attitude with the ability to interact professionally with culturally diverse individuals

  • Excellent organizational and communication skills.

  • Critical thinking and sound judgment required.

  • Ability to handle confidential information with discretion and professionalism.

  • Experience leading tracking and reporting processes.

  • Phenomenal work ethic with a positive attitude

  • Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus. •

  • Own telephone, computer, wireless internet (WiFi) and electronic equipment. (A partial reimbursement to maintain unlimited phone and data access will be provided.)

  • Access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device (a headset is preferred)

It is preferred that you have:

  • Experience working with the NYS Contact Tracing Initiative

  • Current knowledge and awareness of NYS contact tracing processes and guidelines

  • Availability to start in role immediately

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EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

New York State is an Equal Opportunity Employer

It is the policy of the State of New York and its contractors to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without unlawful discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

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Job LocationsUS-NY

Posted Date3 days ago(11/20/2020 11:56 AM)

Job ID2020-5860

of Openings1

CategoryOperation Support

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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