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The Jewish Board Quality Assurance Manager in New York

Quality Assurance ManagerinNew YorkatThe Jewish Board

Date Posted:9/10/2019

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Job Snapshot

  • Employee Type:


  • Location:

New York

  • Job Type:

QA - Quality Control

  • Experience:

Not Specified

  • Date Posted:


Job Description


The Quality Assurance (QA) manager, under the direction of the Senior Director, Quality Outcomes, works with the Quality & Outcomes (QO) team to successfully monitor adherence to regulatory agency mandates and standards. The QA manager is the agency point person when the agency programs respond to audit corrective actions, working with program leadership to respond to Performance Improvement Plans (PIPs) and Corrective Action Plans (CAPs). In addition, the QA manager provides oversight for the agency in the monitoring of our adherence to those PIPs and CAPs. The QA manager assists in the management of agendas and actions of the agency QRCs (Quality Review Committees), meetings convened by the QO Snr Director and the agency CPO. In addition, as a senior member of the QO department, the QA manager assists with additional work such as Incident management, investigations and Continuous Quality Improvement work.

RESPONSIBILITIES (include but are not limited to):

  • Ensures timely and thorough responses to regulatory body audits and corrective actions, including the creation of corrective actions which are attainable, manageable at the program level and visible (for monitoring) at both the program and central level.

  • Trends data from the audits and corrective actions towards shared learning and continuous quality improvement.

  • Manages databases with all corrective actions and communicates to programs regarding upcoming deadlines and reviews

  • Provides information, tracking & analysis along with narrative report writing for QA processes.Reports should effectively communicate findings for multiple purposes:

  • Program Management

  • Collaborations with consumers of services and providers of service to improve practice

  • Trend analysis

  • Communication with regulators and advocates

  • Reporting to the Executive staff and the agency board committees (and board)

  • Creates and provides training of staff in all components of QA

  • Analyze and interpret developments in the external environment, including best practice developments and regulatory changes that have implications for future agency practice

  • Supervise and oversee the daily management of quality assurance processes, including EHR reviews and other information sources for monitoring

  • Direct delivery of the work done by the Quality coordinators when demands exceed capacity for that staff, or during vacancies or absences

  • Work in collaboration with Programs, Quality Management and Corporate Compliance teams on all processes related to quality monitoring, incident management and quality assurance, as assigned or needed.

  • Other relevant tasks, as assigned



MS/MA/MPA/LMSW (or equivalent) preferred


  • At least 4 years’ experience managing multiple sources of written and aural information and coordinating information and people for time sensitive endeavors

  • At least 1 year of experience supervising staff preferred

  • Experience with quality assurance, quality management and quality improvement processes required

  • Prior experience in health/behavioral health setting preferred

  • Excellent organizational, written and verbal communication skills

  • Excellent data management skills including use of excel, access and business intelligence dashboards.

  • Ability to attend Agency meetings, held during business hours

  • Must be able to be flexible for travel to meetings and program reviews at all agency sites (Bronx, Brooklyn, Manhattan, Staten Island, Queens, Westchester)