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Hartwick College Director of Telecommunications and Copy/Mail Services in Oneonta, New York

Date: September 15, 2020Title: Director of Telecommunications and Copy/Mail Services

Description: Under the supervision of the Executive Director of Information Technology, the Director of the Telecommunications and Document Management Services has overall responsibility for the operations of the Telecommunications and Copy/Mail Center. Supervises one staff employee and four student employees. Coordinates with the. Telecommunications and Networking Associate for operation of the VoIP system.


Telephone Services

  • Configure and maintain telephone and voicemail assignments via the system software

  • Coordinate with the Telcom and Networking Associate who supports the technical infrastructure and equipment

  • Manage troubleshooting and service requests

  • Coordinate with the systems vendors and the contracted support companies

  • For College offices, research and advise on telecommunications services and products

  • Plan and maintain the quality of services

Mail Services

  • Manage operations with USPS, UPS, FedEx, DHL and other shippers

  • Operate equipment and software associated with those services

  • Manage financial transactions including chargebacks to College offices and departments

  • Maintain service and financial records

  • Plan and maintain the quality of services

Copy and Print Services

  • Manage a range of copy and print services to support academic and administrative work at the College

  • Operate equipment and software associated with those services

  • Manage financial transactions including chargebacks to College offices and departments

  • Maintain service and financial records

  • Plan and maintain the quality of services

Participation in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Expected to comply with all applicable College, Federal, State, local and associational regulations.

As a representative of the College, expected to comport him/herself in a professional manner at all times, both on and off campus.

Qualifications: The minimum requirements for this position are a High School Diploma; A.A./A.S. preferred in a business or technical field with a minimum of 3 years of management or supervisory experience in a service environment. Experience in a retail service setting is strongly preferred. Experience with print/copy and mail/parcel services is required.

  • A proactive service ethic, tact under pressure, and demonstrated ability to communicate and work collaboratively with all levels of technical and professional staff, senior IT management and all sectors of the user community

  • Budgeting and business operations

  • Evaluate and think creatively to solve problems

  • Work as an effective member of the Information Technology team

  • Work both ?hands on? and conceptually as needed and be able to juggle multiple priorities including a mix of operational responsibilities and projects within an environment characterized by changing technical and support requirements

  • The Director is frequently required to sit, stand and walk stairs and hills to other areas on campus, lift cases of paper, packages, hardware equipment from machine room building to remote buildings. Drive to local service vendors as needed in providing customer support to another campus employee. At times, determine and measure color quality of copy/print materials; or for monitoring the VoIP telephone and voice mail system performance. This position involves the use of computer systems. The Director is frequently typing and viewing computer screens or monitors, multi-tasking with talking and listening are frequent activities.

  • The Director may lift and/or move up to 50 pounds; lifting and moving of items of greater weight is typically assisted by use of a handcart.

An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce.

Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College features a Liberal Arts in Practice general education curriculum and aspires to ?be the best at melding liberal arts education with experiential learning.?

Hartwick offers health benefits to domestic partners of benefits eligible employees, and prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression. Hartwick is an Equal Opportunity Employer, committed to broadening ?the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.? Women, minorities, and other underrepresented groups are especially encouraged to apply.

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process.

All applicants are asked to submit the following materials with their online applications:

  • A cover letter;

  • A resume;

  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College?s Diversity Statement (; and

  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.