Randstad IT Service Delivery Analyst in Painted Post, New York

IT Service Delivery Analyst

job details:

  • location:Painted Post, NY

  • salary:$36 - $39 per hour

  • date posted:Friday, August 10, 2018

  • job type:Contract

  • industry:Manufacturing

  • reference:638479

job description

IT Service Delivery Analyst

job summary:

Seeking an IT Service Delivery Analyst to review and monitor service performance including maintenance of business activities and improvement activities.

location: Painted Post, New York

job type: Contract

salary: $36 - 39 per hour

work hours: 8 to 5

education: Bachelors

responsibilities:

  • Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.

  • Proactively ensure service continuity and improvement through the use of Problem Management, quality tools, and report on your activities.

  • Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, and other service improvement tools (will be on call in the event of major incidents)

  • Actively participate in change management meetings and activities - Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments.

  • Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation

  • Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, or other service improvement tools

qualifications:

  • Requires a minimum of 2 years of business experience supporting two or more of the following: Active Directory, Backup experience (with Backup Exec, Avamar), Linux/Unix, Server knowledge (Windows 2008/2012/2016).

Additional experience required:

  • Vendor management and partnership experience

  • Comfortable working across cultures

skills: - Ability to work within a team and independently

  • Background in data analysis and Managing and measuring work

  • ITIL experience, familiar with ITIL terms

  • Microsoft Office experience focusing on the data analysis

  • ServiceNow experience is a plus, or similar Help Desk ticketing software

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.