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Canton-Potsdam Hospital COVID Vaccination Pre-Access Representative in Potsdam, New York

The COVID-19 Patient Access Representative provides customer-service and registration/scheduling services, and assumes the responsibility for successful financial outcomes of all patient services. Under the direction of the COVID-19 Operations Supervisor, this position performs imperative duties including registration pre and full, insurance verification, scheduling, data entry, and point-of-service collections, while maintaining patient relations and customer satisfaction. May be required to work at any of the SLHS Vaccine Clinic locations.

Registration/Clerical/Administrative

  • Schedules patients/customers based on scheduling guidelines and medical appropriateness.

  • Receives a high volume of inbound calls with varying degrees of questions and concerns.

  • Obtaining and collecting all necessary information from the patient/ customer to schedule and register the patient for an appointment.

  • Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical information

  • Performs correct name inquiry and identifies patient according to policy and procedure without errors

  • Collects complete demographic information of patient including address, phone number, and employer

  • Collects medical information to include patient complaint

  • Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers

  • Explains consent information, obtains signatures, witnesses (legibly) with no omissions

  • Obtains copy of patient identification document(s)

  • Completes registration process within five minutes for preregistered patients and ten minutes for non-preregistered

  • Contacts physician offices to obtain and confirm patient information

  • Collects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbers

  • Screens for insurance eligibility via insurance websites, where appropriate. Completes Medicare Secondary Payer Questionnaire for all Medicare-eligible patients

Customer Service

  • Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretion

  • Capable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each account

  • Explains any patient wait and responds to all patient requests. Notifies the manager of any patient wait times longer than 15 minutes.

  • Greets each patient and identifies self by name and role

  • Welcomes patients to a facility in a friendly and courteous manner

  • Notifies the manager of incidents, errors or patient complaints

  • Maintains patient privacy and confidentiality at all times according to established procedures

  • Assess the environment for safety hazards, which could harm patients, visitors, or other hospital employee’s and reports any identified safety hazards to facilities/housekeeping/manager

  • Exhibits professionalism in appearance, speech, and conduct

ID: 2021-7191

Shift: Variable

External Company URL: https://www.stlawrencehealthsystem.org/

Name: 50 Leroy St.

Required Level: High School Diploma or Equivalent

Required Field: High School Diploma or GED

Preferred Level: Associate's Degree

Preferred Field: Preferred: Associate’s degree or higher in healthcare administration, business administration, or related field desired

Licensure / Certification (Text Only): - Excellent interpersonal and communication skills. - Must be flexible and available based on staffing requirements; weekends and holidays. May be required to work occasional on-call duties weekends, evenings and early AM. - Must have a valid driver's license and a clean driving record with access to dependable and insured transportation. - Demonstrates good organization, communication, and interpersonal skills; can manage concerns of patients and employees professionally. - Necessary computer skills in Microsoft Office with the ability to learn new software. - Must be able to make decisions based on established procedures and exercise good judgment. Seek Supervisor guidance when appropriate. - Ability to work in a rapidly changing environment.

Post: St. Lawrence Health System Careers: 1/13/2021

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