New York Jobs

Department of Labor Careers

Job Information

Health Quest Systems, Inc. Patient Service Representative in Poughkeepsie, New York

Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit

Title: Patient Service Representative

Reports To: Practice Manager / Supervisor

Department: Assorted, Health Quest Medical Practice, PC

FLSA Status: Non Exempt

Purpose: Receives patients and others, schedules appointments, and gives accurate information to callers. Coordinates front desk operations to ensure smooth flowing operations and accurate entry of patient data. Responsible for performing a wide variety of clerical duties for administrators and clinical staff.

Essential Responsibilities

  1. Maintains reception area while ensuring all patients are greeted and check in/out in an accurate and timely manner. Upon check in, verify all patient demographics and insurance to ensure accuracy, scan all appropriate documents including ID, insurance cards and required forms.

  2. Verifies all patients insurances online or via the phone and collects copays and co-insurances.

  3. Post charges and copayments. Enter information on spreadsheet once balanced.

  4. Provides necessary forms for completion and signatures, reviews for accuracy and notifies the clinical staff when the patient is ready.

  5. Schedule patient appointments and necessary procedures. Maintain schedule and revise for cancellations. Confirm next day appointments. Receive authorizations and complete all required hospital forms.

  6. Pull charts for nurses to prepare for patient visits. Process medical record requests.

  7. Assist Physicians by returning calls per physicians request to patients, updating and maintaining physician schedule, and calling patients with test results when requested.

  8. Complete and review disability and workman's compensation forms and obtain physician signature.

  9. Maintain filing, charting, faxing and all other clerical functions needed for this office.

  10. All mainlining functions including sending new patient welcome packets the day initial appointment is made.

  11. Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)

  12. Demonstrates regular, reliable and predictable attendance

  13. Performs other duties as required

Education and Experience Requirements:

• High School Diploma/GED or Equivalent

• 1 year customer related experience required

• Preferred: 1+ years of healthcare experience

Minimum Knowledge, Skills and Abilities Requirements:

• N/A

License, Registration, or Certification Requirements:

• N/A

Requisition #: 26929

Primary Shift: Day

Hours Per Week: 40.00

External Company Name: Health Quest Systems, Inc.

External Company URL:

Street: 45 Reade Place