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Teladoc Member Advocate in Purchase, New York

Description

Mission to our employees:

A mission-driven organization, Teladoc Health, Inc. is successfully transforming how people access and experience healthcare around the world. Through market-leading innovation in virtual care, our award-winning clinical solutions are helping millions of people resolve their healthcare needs with confidence. Today we have more than 2,000 employees, working together to deliver care in 130 countries and in more than 30 languages, to more than 10,000 clients including world recognized leaders.

We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.

What we are looking for:

The Member Advocate is an integral part of a cross-functional clinical team comprised of clinical coordinators, physicians and other nurses that facilitates the delivery of healthcare information to Teladoc Health members. The Member Advocate is a case management position focused ensuring clinical quality and the highest level of member satisfaction on all cases across the full spectrum of service lines. This is a remote work opportunity.

What you will do:

  • Works with a designated clinical team to ensure adequate phone coverage for live triage/warm transfers of members and also to ensure member’s scheduled call back appointments are met on time.

  • Maintains his/her own availability within his/her set shift for scheduling of member intakes via outlook and live telephone transfers.

  • Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history.

  • Directs members to the most appropriate service line based on their medical condition by utilizing current scripting; sets appropriate member expectations for each process.

  • Supports Ask the Expert service line by writing clinical vignettes for consumption by external physician specialists.

  • Utilizes the company’s proprietary database to help connect members to Teladoc Health associated physicians for appointments.

  • Engages new physicians to participate in consultation services.

  • Conducts member health coaching and provides treatment decision support service via printed educational materials and videos.

  • Escalates questions/concerns regarding cases to Operations Manager and/or Medical Director.

  • Ensures clear and thorough documentation on disease specific templates as well as within each case.

  • Works in partnership with the clinical team as needed in support of case development.

  • Provides clinical support and guidance to support staff in regards to case related inquiries.

Requirements:

  • Registered Nurse

  • BSN Preferred

  • 5 years recent experience in the acute care setting

  • Med-surg background preferred

  • Excellent written and verbal communication skills

  • Outstanding team player & strong interpersonal skills

  • Bilingual-Spanish Speaking a plus

  • Strong organizational skills and the ability to multitask with ease

  • Strong clinical knowledge base

  • Quality driven with a focus on flawless customer service

  • Ability to work independently but recognize when escalation is warranted

  • Proficiency using technology and software including Microsoft Word, Excel, Outlook

  • Ability to work remotely

Company Benefits:

  • Very competitive salary & equity compensation

  • Excellent health, dental, vision coverage

  • 401k benefits with employer matching contribution; immediately vested

  • Awesome people to work with

  • Becoming a part of a movement in telemedicine and building something that matters

For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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