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Kforce Patient Service Representative 1 in Queensbury, New York

Kforce has a client in search of a Patient Service Representative 1 in Queensbury, NY.Key Tasks:

  • Obtains current patient information from established and new patients

  • Accurately enters/updates patient information in scheduling system

  • Identifies payer source, and verifies insurance eligibility

  • Assists patients with completion of paperwork when necessary

  • Reviews Scheduling System for needed updated demographics and consent forms

  • Schedules appointments

  • Identifies patients by date of birth and name in computer system

  • Creates new account if patient not in the system

  • Schedules and re-schedules appointments as needed

  • Routinely demonstrates superior customer service skills

  • Answers telephone in a timely and polite manner, preferably within three rings

  • Communicates with customers in a courteous, professional, cooperative and mature manner

  • Accurately takes messages and conveys information to recipient

  • Transfers call to physicians and nurses when medically indicated

  • Protects/observes patient confidentiality per policies and procedures

  • Accurately imports registration documents into patient's electronic health record

  • High School diploma or equivalent

  • Communication skills; Bilingual preferred

  • Ability to effectively interact with physicians, patients and other staff members

  • Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software

  • Medical office or medical scheduling knowledge

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00