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Seafield Center, Inc. Office Assistant/Receptionist - Full Time in Riverhead, New York

Title:Office Assistant/Receptionist - Full Time

ID:5610-1168E

Department:Outpatient

Location:Riverhead

Description

MAIN FUNCTION:

To assist the Office Manager with daily operational needs of the facility.

  • User role(s) information systems access as assigned, where applicable

ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assist with answering all calls, in a pleasant, professional manner, and transferring to the appropriate party or take a complete message.- No messages taken for clients, except for emergency calls. - Provide accurate information regarding all anonymous meetings, hot-line numbers and directions to facility.- Greeting new admissions, client families and visitors, monitor sign-in/out log.- Enforce confidentiality rule.- Prepare outpatient mail for Seafield drivers. Distribute in-coming mail.- Miscellaneous typing tasks.- Sign-in/out personal body alarms.- Total daily deposits at the end of each work day. Generate and update Self-Pay/Co-Pay Ledgers on a daily basis to ensure client balances are up-to-date.- Collect payments and review balances with clients.- Run Medicaid Binder on a weekly basis; the first and last day of each month and generate a report for the Office Manager of the Medicaid Pending patient’s and problem accounts. - Assist Office Manager with creating schedules, updating groups and adding new staff schedules and discharging clients in computer.- Input, update and track OASAS admission/discharge forms on a monthly basis. - Print group sheets on a daily basis. - Check and compare group and individual sheets to reports from EMR system to ensure accurate billing.- Scan daily statistics to Fiscal.- Review and make facility deposit to bank daily.- Review and enter Assignment Slips to maintain group sheets.- Review and organize appointments in Scheduling Calendar within the EMR system.- Complete telephone intakes and schedule appointments.- Request or complete Insurance Verifications.- Track urine drug screens on a daily basis by logging them in the appropriate manual.- Perform all other duties as assigned.

COMPETENCY REQUIREMENTS:

  • Answering/Transferring of calls- Taking Messages- Knowledge of Voice Mail- Enforcing Confidentiality Law- Admission/Discharge Procedures- Computer Software Skills- Prioritizing Workload- Level of Independence- Ability to use EMR System and Microsoft Outlook- EMR Documentation

EDUCATION & QUALIFICATIONS:

Applicant must have a pleasant and congenial telephone manner and have a well groomed professional appearance. The individual being considered must have at least two-years experience in a similar capacity, which would demonstrate the applicant’s awareness of office procedures. The applicant must communicate well with the clients, staff and outside agencies. Typing 40 wpm.

PHYSICAL DEMANDS:

The physical demands described here are representative of those functions that must be met by an employee to successfully perform the essential functions of this job.

  • While performing this job, the employee is required to talk and hear. Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

  • The employee is occasionally required to stand; walk; sit; reach with hands and arms. The position requires the ability to occasionally lift and/or move office products and supplies up to 25 pounds.

  • The employee must have the ability to use a computer keyboard, mouse, calculator, copier, fax machine, scanner and telephone.

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