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Rochester Regional Health Access Associate in Rochester, New York

Access Associate

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Job IDREQ_118476FACILITYRochester Mental Health CenterLOCATIONRochester, New York


As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Full Time

LOCATION: Rochester Mental Health Center - Hart Building

DEPARTMENT: Behavioral Health

SCHEDULE: Monday - Friday, Days


  • 2 year degree or equivalent combination of education and work experience preferred

  • Intermediate computer skills

  • Excellent customer service and communication skills


  • Customer Service.Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

  • Registration & Verification.Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

  • Billing & Payments.Collect and process payments when applicable

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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