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Monroe Veterinary Associates CSR Supervisor in Rochester, New York

This is a full-time position (approx. 40 hours/week) that requires availability during hospital business hours (day, evening, weekend). 1 holiday required.


I. Acts as a role model in demonstrating MVA values. Collaborates with hospital director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.

II. Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff’s skills.

III. Understands and consistently applies MVA policies and practices.

IV. Oversees all hiring, training and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps director informed of any relevant issues.

V. Continuously looks at ways to enhance customer service through streamlining of processes, client education, staff development, etc.

VI. Responsible for all upkeep on equipment of Personal Computers, ensures that all problems with Infinity are handled in a timely manner.

VII. Facilitates the effective handling of all general client complaints, processing and follow-up, verbal and written.

VIII. Must be proficient in hospital procedures, fees, and Computer Information System.

IX. Responsible for communications to support staff regarding changes in policy and or process. Attends appropriate MVA management meetings

X. Participates in ensuring the hospital is maintained in an orderly and clean manner.

XI. Accurately and in a timely manner completes client monthly billing.

Education: AAS or equivalent combination of education and experience.

Experience: Prior leadership experience required. Proven Customer Service work history with excellent Customer Service skills.

Physical Requirements: Standing most of the day intermittent sitting, some hands on with pets as requested by the Veterinarian, must be able to lift and restrain pets up to 50 lbs.

Hazards: Animal bites and animal scratches. Exposure to animal bodily fluids. Exposure to sterilizing chemicals, insecticides, and pharmaceutical waste.

EOE Minorities / Females / Protected Veterans / Disabled