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Robert Half International Customer Service Representative in ROCHESTER, New York

Description

We're Seeking a Customer Service Representative!

OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Automotive industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This role will be situated in a challenging and dynamic environment. This Rochester, New York Customer Service Representative position could be for you, if you're available for a long-term temporary-to-full-time opportunity.

Your responsibilities in this role

  • Offer friendly, accurate customer service in a timely fashion

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Organize and route incoming telephone calls

  • Field and send out send written business correspondence

Requirements

  • Call center experience

  • Comprehensive knowledge of call centers

  • Knowledge of call centers

  • achievement oriented, positive attitude and an approach to work rooted in professionalism

  • Ability to interact effectively with internal and external partners and clients/customers

  • Ability to recognize, evaluate, and resolve problems effectively

  • Customer service and office administrative skills

  • Ability to effectively interact, verbally and in writing

  • Excellent computer skills

  • Experience with Microsoft Office required

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • No stranger to performing extensive research to resolve complex customer inquiries

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $13.30 - $15.40 / Hourly

Location: ROCHESTER, NY

Date Posted: January 20, 2021

Employment Type: Temp to Hire

Job Reference: 02960-0011582809

Staffing Area: Office u0026 Administrative

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