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Kelly Services Customer Support Specialist in Rochester, New York

Customer Service Representative for local manufacturing company. Already working? This is a direct hire opportunity. Pay will be based on experience. Apply today to speak with a recruiter.

The primary function of the Customer Service Representative is to help the company retain existing customers and attract new customers. Being a great communicator and having a desire to help others while interacting with new people from many different industries is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Must maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople. Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints as necessary. Interacts with vendors, production, sales, and shipping to meet customer s expectations for pricing, delivery, and quality. Records, files, and maintains all customer related documents, specifications, drawings, estimates, pricing, and correspondences in customer files. Establishes selling price for orders and quotations with the guidance of management. Enters and edits orders placing strong focus on detail and accuracy. Creates and maintains accurate customer specifications for order entry and estimating. Expedites orders through vendors or production as mandated by customer requests for delivery. Responsible for active participation in New Item / New Account Meetings when needed. Initiates purchase orders for purchased items. Maintains perpetual inventory on approved warehouse customers and places orders to replenish set warehousing levels.

EDUCATION and/or EXPERIENCE Associates or Bachelor s degree One to three years related experience and/or training; or equivalent combination of education and experience.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.