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ESL Federal Credit Union Senior Relationship Banker in Rochester, New York





Monday – Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

ESL Federal Credit Union serves over 369,000 members worldwide, supports more than 10,500 businesses and employs more than 850 people in the Rochester area. ESL has consistently been ranked one of the one of the Best Workplaces in America by Great Place to Work® – the global authority on high-trust, high performance workplace cultures. Some of our awards over the years have included:

  • Best Workplaces in Financial Services and Insurance

  • Best Workplaces in New York

  • Best Workplaces for Millennials

  • Best Workplaces for Women

Additionally, for more than a decade, ESL has been a “Rochester’s Choice” award winner and a “Training Top 125” recipient!

Primary Accountability:

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Principle Accountabilities:

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:

  • Creating a positive member experience

  • Educating and referring a variety of products and services to members

  • Net Promoter Score target

  • Employee Satisfaction target

  • Satisfactory audits

  • Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.

Engage in supporting the key building blocks to ESL’s success including:

  • Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”

  • Modeling ESL’s core values

  • Engaging in continuous self-development

  • Engage in Mentoring

  • Supporting the VolunCare Program

  • Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools


  • Three years in sales/service in the financial services or comparable industry

  • High School diploma or High School equivalency diploma required

  • Broad understanding of the financial services industry

  • Proficient in making outbound calls to provide solutions to our customers

  • Demonstrate skills and behaviors required for career progression

  • Strong, communication, problem solving and decision making abilities

  • A high degree of flexibility to support branch needs

  • Proficient in building customer and peer relationships

  • Proficient in PC applications

  • Notary preferred; if not obtain within 12 months of filling role

  • Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)