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Rochester Regional Health Switchboard Operator in Rochester, New York

Switchboard Operator

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Job IDREQ_122176FACILITYSands-Constellation Center for Critical CareLOCATIONRochester, New York

SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

STATUS: Full Time

LOCATION: Sands-Constellation Center for Critical Care

DEPARTMENT: Communication

SCHEDULE:Evenings (3:30pm - 12am) & Rotating Weekends

ATTRIBUTES

  • Two (2) years customer service experience, preferably in a fast pace environment setting

  • Demonstrated compassion, empathy and customer service skills

  • Strong verbal and written communication skills, including excellent diction and articulation

  • Ability to multitask and work under rigorous pressure

  • Proficient in use of computers; must be able to type a minimum of 35 wpm

  • Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

RESPONSIBILITIES

  • Call Management.Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)

  • General Assistance.Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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