Anthem Account Service Manager (Pharmacy): Miami, FL - PS3895 in Syracuse, New York
Account Service Manager (Pharmacy): Miami, FL - PS3895
Location: United States
Requisition #: PS3895
Post Date: Jun 08, 2018
Responsible for providing advanced customer service representation and strategic planning for large accounts. Primary duties may include, but are not limited to: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers' organizations. Makes recommendations for improvements to meet customers¿ expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Coordinates open enrollment meetings, renewal process and training sessions. Makes routine account visits. Requires a BA/BS; 3-5 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background. Sales license may be required. Travel required.