SUNY Upstate Medical University Hospital Patient Services Clerk 1 in Syracuse, New York

Schedule based on a 40 hour work week. Must be available to work Mon-Fri 6 am thru 5:30 pm based on departmental needs and some Holidays. Duties include but not limited to: provide call center support for PM&R Therapy Department. Primary responsibilities include: pre-register accounts in Epic, scheduling appointments in Medilinks; monitoring of all schedules throughout the day to backfill cancellations and add extra visits as requested by therapists as they happen; managing all incoming patient referrals from phone, fax and computer systems and process within 48 hours. Other clerical duties assigned as needed. Excellent customer service, communication and organizational skills are necessary. Computer skills, knowledge of medical terminology and prior medical office or call center experience desired. New York State Department of Civil Service Eligible List or eligible for transfer.