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EXPRESS Assistant Manager - Express - The Westchester in White Plains, New York

The Brand that Gets You to What’s Next

Express is the vibrant, confident lifestyle brand for ambitious people, providing the latest fashion for style-obsessed men and women since 1980. Our mission is to provide inspiration and confidence through fashion to help people get to what's next in their day, and their lives. With more than 600 retail and outlet stores throughout the United States, Puerto Rico and Latin America, and a best-in-class online/mobile shopping experience at www.express.com, Express brings city-inspired style to customers across the globe.

A Workplace To Match

We think you'll like it here.

We offer a competitive compensation and benefits package, generous associate discount, and casual work environment. Working at Express is much more than the 9 to 5. It is an opportunity to connect and engage with some of the smartest individuals in the fashion business doing work they are passionate about. This is the Express Life and we’re always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

The Assistant Manager assists the store manager in supervising the store operations, recruiting, management, training and sales functions, drive productivity, compliance with company policies, and create a great in-store shopping experience for our customers.

Talent – Assists in developing, inspiring, and retaining top talent

  • Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.

  • Coach, teach and train Sales Associates for effective job performance.

  • Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.

  • May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.

Execution – Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.

  • Assist in overseeing all aspects of daily store operations.

  • Execute action plans to optimize results.

  • Ensure sales floor coverage in order to meet customer expectations.

  • Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.

  • Maintain adherence to Company Policies and ensures the safety of associates and customers.

  • Manage the execution of the store strategy to achieve performance goals.

  • Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.

Customer and Selling Experience – Support a store’s environment focused on consistently delivering a great in-store experience.

  • Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.

  • Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.

  • Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.

  • Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.

  • Creates a positive in-store experience through visual standards.

Other essential functions may occur as directed by your supervisor

Essential Qualifications

  • Education: High School or Equivalent

  • Years of Experience: 1-3 of relevant job experience

  • Proficient in use of technology (iPad, registers)

  • Demonstrates strong customer service skills

  • Meets defined availability criteria, including nights, weekends and non-business hours

  • Meets physical requirements

Preferred Qualifications (skills and abilities)

  • Previous retail experience preferred

  • Proven ability to drive sales results

  • Strong communication skills

  • Minimum of two years relevant experience

  • Prior sales management experience

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.

Requisition ID: 2020-9231

Street: Express Fashion Operations LLC

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